yuva

Privacy Policy

Privacy Policy

Last updated: 2026-08-13.

This Privacy Policy explains how GetYuva collects, uses, shares, and protects information when you use our multilingual real estate marketplace operated in the Republic of Türkiye. It applies to our website, mobile app, and related services (together, the "Service"). If you are located in Türkiye, please also see our separate KVKK Disclosure Text, which sets out your rights under Turkish data protection law in more detail; this Privacy Policy does not repeat that notice, it complements it.

1. Who We Are

GetYuva is the data controller responsible for the personal data described in this Policy. This Policy applies to anyone who visits our website or app, creates an account, browses listings, contacts an agency, or otherwise interacts with the Service, whether as an individual user or as a real estate agency.

2. Information We Collect

We collect the following categories of information:

  • Account & identity data — your name and email address when you register.
  • Contact details — your phone number and, optionally, a WhatsApp number, if you choose to provide them.
  • Listing data (for agencies and users who post listings) — title, description, price, location, map coordinates, and photos.
  • Inquiries — messages you send to agencies about a listing, and the responses you receive.
  • Favorites & recently-viewed listings — properties you save or browse, so you can find them again.
  • Preferences — your preferred language for using the Service.
  • Location data — coordinates you or an agency attach to a listing, and, if you allow it, your device's location, used to power map search and show nearby listings.
  • Device & usage data — information about the device and app version you use, and how you interact with the Service (pages viewed, searches run, features used), collected through our analytics provider.
  • Agency data — for agencies, your agency profile (company details, description) and trust-score signals derived from your activity and track record on the Service.

We do not process payments on the Service — transactions between users and agencies take place off-platform, and we do not collect payment card or bank details.

3. How & Why We Use Your Information

We use the information above to:

  • create and manage your account, and let you post, browse, and search listings;
  • verify listings and agencies, and calculate agency trust scores, so users can rely on what they see;
  • deliver core features such as inquiries, favorites, recently-viewed history, and map-based search;
  • personalize your experience, including showing content in your preferred language and relevant to your location;
  • communicate with you about your account, inquiries, and important changes to the Service;
  • understand how the Service is used and improve it, using aggregated and individual usage data; and
  • detect, investigate, and prevent fraud, misuse, and violations of our Terms of Service.

We rely on the following legal bases: performance of a contract (to provide the Service you signed up for, such as your account and listing features), your consent (for example, optional contact details, device location, and analytics where consent is required), and our legitimate interests (such as verifying listings, preventing fraud, and improving the Service), balanced against your rights and interests.

4. Sharing & Service Providers

We share information only as needed to operate the Service:

  • Agencies — when you send an inquiry about a listing, the agency receives the information needed to respond to you, such as your name and contact details and the content of your message.
  • Service providers — we use third-party processors to operate the Service on our behalf:
    • Supabase, which provides our authentication, database, and file storage infrastructure and processes account, listing, and other Service data on our behalf.
    • PostHog, which provides product analytics and processes device and usage data to help us understand and improve the Service.
    • Vercel, which hosts the application and serves it from infrastructure in Europe and the United States.
    • Cloudflare, which delivers and protects the site and provides aggregate traffic analytics.
  • Legal & safety — we may disclose information where required by law, legal process, or to protect the rights, safety, or property of GetYuva, our users, or the public.

We do not sell your personal data to third parties.

5. International Transfers

Some of our service providers, including Supabase, PostHog, Vercel, and Cloudflare, may process data on servers located outside Türkiye. Where personal data is transferred internationally, we take steps to ensure it remains protected, including relying on providers with appropriate contractual, technical, and organizational safeguards consistent with applicable data protection law, including the KVKK. Our application hosting and content delivery route traffic through infrastructure in the European Union and the United States.

6. Data Retention

We retain personal data for as long as your account is active and as needed to provide the Service. After you delete your account or request deletion (see our Data Deletion page), we delete or anonymize your data within the timeframe described there, except where we are required or permitted to retain certain records for legal, tax, fraud-prevention, or dispute-resolution purposes.

7. Security

We use technical and organizational measures — including access controls, encryption in transit, and secure infrastructure provided by Supabase — designed to protect your information against unauthorized access, loss, or misuse. No system is completely secure, and we cannot guarantee absolute security.

8. Cookies, Local Storage & Analytics

Our website and app use cookies, local storage, and similar technologies to keep you signed in, remember your preferences (such as language), and understand how the Service is used through our analytics provider, PostHog. You can control cookies through your browser settings; disabling them may limit some features of the Service.

9. Your Rights

Depending on your location, you have rights over your personal data, including the right to access, correct, or delete your data, and to object to or restrict certain processing. To exercise any of these rights, contact us at [email protected]. If you are in Türkiye, you may also exercise the rights described in our KVKK Disclosure Text. You can request deletion of your account and associated data through our Data Deletion page.

10. Children

GetYuva is not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at [email protected] so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date above. We encourage you to review this Policy periodically.

12. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us at [email protected].